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Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
At a glance
- • Timing: you can return items within 14 days from delivery.
- • To request a return you will find the link in the delivery email. If you have lost your email you can do so by clicking HERE.
- • Costs: returns are free of charge within the EU.
- • Refund: processed within approx. 2 weeks after the parcel reaches our warehouse.
For full details, see the sections below.
You may return one or more items within 14 days from the date you received your order.
To start a return, click HERE.
Select the items to return, specify the reason, and complete the steps. You will then receive a DHL label (downloadable directly or sent via email).
- • Drop off at a DHL Service Point
- • Book a home collection with DHL via this link
Items must be:
- • returned in the original packaging, with all accessories and manuals
- • unworn, unwashed and unaltered
- • with original tags and labels still attached
- • in the same condition as received
Important: damaged, used or tagless items will not be accepted and no refund will be issued.
Shipping costs of the original order are not refundable.
If you received the wrong item or a damaged product, you can return it within 30 days from shipping.
If the item is faulty, you have up to 2 years to request an inspection by Erreà Sport.
We do not offer direct exchanges or size swaps.
If you ordered the wrong size, please return the item and place a new order.
Return shipping is free of charge for EU customers. For returns from non-EU countries, shipping costs are the customer’s responsibility.
Once your parcel reaches our warehouse, we will process the return. Refunds are issued to the original payment method and usually appear within approx. 2 weeks.