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Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
You can return one or more products within 14 days from the date you received your order.
To start the return process, click HERE:
- If you are a registered user, log into your account to view your order history. Select the order you want to return and click "View."
- If you purchased as a guest, enter your order number, last name, and the email address used for the purchase.
Return Process for All Customers:
- 1. Select the order to return and click "Return."
- 2. Add the products you want to return.
- 3. Complete the required fields and click "Submit" to finalize your request.
After submitting your request, you will receive a confirmation email with all the necessary instructions to proceed.
Choose your return method:
Reply to the confirmation email indicating your preferred return method:
- Home pickup: The courier will collect the package at the shipping address specified in your order.
- Drop-off at a DHL Point: We will provide you with instructions on how to drop off the package.
Processing and Refund:
Once the package arrives at our warehouse, our team will process the return. The refund will be issued to the payment method used at checkout and should appear in your account within approximately 2 weeks.
If you ordered the wrong size, you will need to return the received item through the return procedure and place a new order.