Refunds & Returns

Temporary issue with the return process

Dear customer,

We are currently updating our return management system. The online return request link may not be working temporarily.

To proceed with your return request, please contact us at customercare@errea.com including:

• Your order number

• The product(s) you wish to return

• Your preferred return method (Home pickup or delivery to a DHL point)

Products must be in original condition, undamaged and complete with tags and packaging.

Thank you for your understanding and cooperation.

Note: products must be intact, with original tags and packaging. We will reply as soon as possible to create your manual return request.

FAQ

Returns & Refunds

At a glance

Here are the key rules for returning items:

• Timing: you can return items within 14 days from delivery.
• To request a return you will find the link in the delivery email. If you have lost your email you can do so by clicking HERE.
• Costs: returns are free of charge within the EU.
• Refund: processed within approx. 2 weeks after the parcel reaches our warehouse.

For full details, see the sections below.

How long do I have to return an order?

You may return one or more items within 14 days from the date you received your order.

How do I return an order?

To start a return, click HERE.

Select the items to return, specify the reason, and complete the steps. You will then receive a DHL label (downloadable directly or sent via email).

• Drop off at a DHL Service Point
• Book a home collection with DHL via this link

What are the return conditions?

Items must be:

• returned in the original packaging, with all accessories and manuals
• unworn, unwashed and unaltered
• with original tags and labels still attached
• in the same condition as received

Important: damaged, used or tagless items will not be accepted and no refund will be issued.

Shipping costs of the original order are not refundable.

Wrong, faulty or damaged items

If you received the wrong item or a damaged product, you can return it within 30 days from shipping.

If the item is faulty, you have up to 2 years to request an inspection by Erreà Sport.

Can I exchange an item or change the size?

We do not offer direct exchanges or size swaps.
If you ordered the wrong size, please return the item and place a new order.

Do I have to pay for return shipping?

Return shipping is free of charge for EU customers. For returns from non-EU countries, shipping costs are the customer’s responsibility.

When will I receive my refund?

Once your parcel reaches our warehouse, we will process the return. Refunds are issued to the original payment method and usually appear within approx. 2 weeks.