FAQ – Erreà Customer Service
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Find quick answers to the most common questions about orders, shipping, returns, payments, and sizing.
Browse Erreà FAQs or contact our customer service team for assistance.
Frequently Asked Questions
The answers our customers look for the most.
Delivery times depend on the destination country or region. Orders are generally processed and shipped within 1–2 business days.
Once your order has been shipped, you will receive an email with a tracking link.
Once your order has been shipped, you will receive an automatic email from the courier (BRT in Italy) with your tracking number.
If you can’t find the email, please check your spam folder or contact our customer service.
If your order has not yet been shipped, you can contact our customer service to request a change or cancellation.
Once the order has been shipped, it can no longer be modified, but you can proceed with a return according to our policy.
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to check whether the address can still be updated.
You can start the return process by entering your order number and the email used for the purchase.
We recommend reviewing all the details before proceeding.
We do not offer direct size exchanges. If you ordered the wrong size, you can return the item and place a new order.
If your payment was declined, please check the details entered and try again. Alternatively, you can use another available payment method.
Don’t worry: if the payment fails, no amount will be charged.
If the issue persists, please contact our customer service.
In some cases, it may take a few minutes for your order to be correctly registered. If you don’t receive confirmation after some time, please contact customer service with your payment details.
To find the best fit, check our size guide.
We recommend comparing your measurements with a similar garment you already own and considering the fit of the product.
If you received a defective or non-compliant product, please contact us including a description of the issue and, if possible, some photos of the item.
Our team will review your request and assist you as quickly as possible.
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